At Tacx we strive for the best quality of our products so we're sorry to see you here. A product can occasionally get a defect, so we're here to help you solve your issue! We’ve got an excellent customer service to help you out as soon as we can. Click on the links below for more information about our webshop return process, or our the warranty conditions. If you want to contact us, please select the CONTACT US button on this page.