Below you will find some guidelines what to do in case you have troubles to login to the software. The login is linked to the cloud, so it is actually a Cloud issue.
Tacx Cycling app is linked to the Tacx cloud. It is important that you are connected to internet. If you do not have access to internet, the application will still start, but when you select your user, you can create an offline user. The activities will not be synchronized to the Tacx cloud. If you reinstall the application without internet connection, then the activities will be deleted. The activities are stored local but cannot be synchronized to the cloud in a later stadium.
Reset password does not work
If you do not receive an email, when you select reset password, it means you are logged in with a different account (via Facebook or Google). Please use the correct login.
If this does not work, contact Tacx Support. Send all the email addresses that you have used in the past.