This page will explain more on connection issues with the Tacx Training app
Cannot find my trainer
The Tacx training app works on Bluetooth. It is important that all the other apps running on the background of your devices (also other devices) are closed. If one of those application is open and still running, then the connection stays to that specific app.
With dropouts we mean that the training data during a training is stopped for a certain moment and then recovers again. You will see spikes or flat line of the metrics.
The following solutions can be provided:
- Stop the training. Your activity is still saved
- Restart your device. Also check if other devices still have applications running on the background
- Check your power cable and extension cord. If the power fails and recovers, then the data dropouts will also be shown. As a test you can also use a different power outlet
- Use another device (tablet or phone) to see if the communication problem is not on your current device
If the issues remains, then please contact Tacx support. Please add a picture of the activity dropouts and which device and trainer you are using. Also inform us if you are using power extension cables.
Heartrate / Speed&cadence sensor
You need to connect your heart rate sensor in second step of the Setup connection. The Tacx training app only works with Bluetooth. ANT+ is also supported, but only with devices that supports ANT+ (some of the Samsung devices do). We do advise to use Bluetooth only. When it cannot be found, the issue can be the same as training connection issues. Close all applications running on the background. If that does not work, check the general Bluetooth settings.
If the HR strap is found here, disconnect it. Then it can be found in the application.
When you only connect a speed/cadence sensor (Tacx Basic, Blue Matic smart), the option Virtual trainer is shown on the Setup connection. To find a virtual trainer, you first need to activate the speed/cadence sensor by pedal once (Tacx T2015 green flashing light is shown). It is important that you select your trainer on the Setup connection (select next).