Speed & Cadence sensor (T2015) - No signal
The T2015 will go on the moment the magnet is passing to the sensor. A green light should flash every 15 seconds. See picture below. This means the sensor is on the App and can receive the signal.
If there is no light flashing, then please check the following:
- Open the battery compartment
- Then check picture below. There is a metal plate that is holding the battery. It could be that it is not upwards enough to secure the battery and make correct contact. See red parked label on the picture. Please move this upwards so that the battery is better secured
Heart rate belt (T1994) - No signal
When you connect the belt to an app or software then please first make the sensor moist and wear this. You need to see a light on the sensor, this means the sensor works. When you don't see a light on the sensor, then please contact the (online)shop from where you've purchased this for a replacement.