The NEO is a silent trainer, but in some cases you might hear sound that comes from the trainer. We will try to explain what it is.
The first time I smell something strange
This is normal, this is the thermal protection coating, and at first use, it warms up the coating and you will smell that. The smell will be gone the next time you use it.
I can hear a strange noise coming from the trainer
Please check this page for more information.
My derailleur will hit the NEO in lightest gear
There are 2 small rings added to the assembly package. Please follow the instruction so that the derailleur is moved to the right.
My cassette does not freewheel. When I hold my legs the bike keeps spinning
The Edco module black ring is loose. Then the body cannot freewheel. There is an easy solution, please select this link.
Around 35 km an hour it is possible that you hear a whistle sound. This is air moving through the disc and could cause some resonance. This is normal behavior.
Cracking sounds when cycling
This can easily be solved with a with little maintenance. Please see the maintenance page. We advise you to grease the unit each year.
Also make sure that the cassette is tight enough. In many cases this is the problem.
Metal sound when moving the disc
In case you her metal on metal sound when you cycle (coming from the disc), then contact Tacx support. We can offer you a solution for this.
for more troubleshoot information check the electronical page.