The NEO Smart is designed in a way that it doesn't require any maintenance. However, it is possible that over time the NEO will generate a bit of noise. This can easily be solved.
Free hub greasing
Please take the following steps in case there is a sound related issue like described in article:"cracking sound when riding". We advise to clean the axle and grease the inside of the cassette body. We also advice to clean the cassette as much as possible. For the best experience, please repeat this annually.
Requirements for maintenance:
- Allan key 5mm
Please take the following steps:
- Use the 5mm allen key to remove the free hub including the cassette from your bike trainer. Both free hub and cassette can be removed in one go, saving you the trouble of removing the cassette and free hub separately.
- Remove the black cylinder from the axles and grease the inside and outside
- Place back the cylinder inside the free hub and re-assemble the free hub and cassette on the bike trainer. Please make sure the cassette and free hub are tightly secured.
The NEO Smart is equipped with 32 very strong Neodymium magnets. These magnets are so strong that it might attract metal dust, which could get trapped between the rotating parts. If this occurs it will generate a metal or scraping sound coming from behind the metal disc. If this is the case, no worries, it can be solved quite easily.
What do I need to solve this issue?
In order to solve this issue you will need to have the Tacx NEO Extractor tool. Please contact Tacx support for further assistance.
How to solve this issue?
Please see the videos below on how to use the extractor tool, clean the disc and reassemble the unit.
Video of Shane Miller.