This article covers the installation process for setting up your Tacx NEO Smart trainer, together with all compatibility questions regarding axles, cassettes and bicycles.
The following video will show you how to install your cassette, install the axle, mount your bike to the trainer and explain what the different LED lights mean.
The Tacx NEO Smart comes with a standard 5 mm quick release. When your bike requires a different axle, we offer the following options:
- T2835 (142x12mm & 148x12mm)
- T2840 (135x10mm)
Please click here for more information or to purchase these items.
The following video will show how to install the T2835 or T2840 on your NEO Smart:
Disc brakes (5mm quick release only):
In case you have a disc brake with a standard 5mm axle, please use the extra spacer included with your NEO Smart.
Please check which cassette body is mounted to your NEO Smart trainer:
- EDCO multisys cassette body (2015, 2016 and 2017)
- Shimano/SRAM cassette (2018)
Check "Documentation and models" for an overview on how to recognize which body is mounted to your NEO Smart trainer.
EDCO cassette body:
The EDCO multisys cassette body is compatible with all Shimano and SRAM cassettes from 9 to 11 speed. Most Campagnolo cassettes will fit, however there are a few exceptions: Centaur 9,10 and 11 speed (2009-2011) and Veloce 10 speed.
Shimano/SRAM cassette body:
This is a standard Shimano/SRAM cassette body. Any 8 to 11 speed Shimano or SRAM cassette can be placed on this cassette body. Besides, a standard lockring can be used in combination with this Shimano/SRAM cassette body.
In case you have a Campagnolo groupset there are a few options. The first is that the Shimano/SRAM cassette body can be easily replaced by a Campagnolo body. This body is sold separately on www.tacx.com. Another option is to use a Shimano 11 speed cassette in combination with your Campagnolo 11 speed groupset, however this is not recommended.
Note: Our recommendation is to use a new cassette and preferably a new chain. This will reduce noise levels and therefor improves you cycling experience.
Note: XD cassette (R.A.T. system) is not compatible with the NEO Smart, for SRAM 12 speed a different cassette body is required.
The NEO Smart is compatible with most bicycle frames. If you have any doubt your frame will fit, please contact our support desk. For a full list of all compatible bicycle frames known to us, please click here.
12-12-2018 update on Campagnolo Potenza disc brake calipers
We have seen that the Campagnolo Potenza disc brake calipers does not fit the NEO1 or NEO2. It will hit the NEO on the non drive site. The only solution is to remove the Campagnolo Potenza disc brake caliper on your bicycle.